General Questions
What does Black Toast do?
What does Black Toast do?
In Brief
We are a music publisher, sound recording rights holder and administrator, and one-stop licensor with a state-of-the-art music licensing platform that connects clients with high-quality independent music (full list of services). We offer both self-serve and concierge services for clients, as well as tools for BTM Artists to manage their catalogs.How do I get started?
How do I get started?
- Create an account at app.blacktoastmusic.com
- Choose your role (Music Supervisor or Artist)
- Complete your profile
- Start exploring our platform features
What types of music do you offer?
What types of music do you offer?
What are your quality standards?
What are your quality standards?
- High-quality WAV files (48kHz/24-bit)
- Professional mixing and mastering
- Clear rights and ownership
- Comprehensive metadata
For Clients
What's the difference between Self-Serve and Concierge Service?
What's the difference between Self-Serve and Concierge Service?
- Direct access to our catalog
- Advanced search capabilities
- Project management tools
- Team collaboration features
- Dedicated account manager
- Custom music search
- Handpicked selections
- Premium support
How does licensing work?
How does licensing work?
- Select the tracks you want to license
- Choose your license type
- Submit your request
- Receive your license and files
Can I share projects with my team?
Can I share projects with my team?
What formats can I download?
What formats can I download?
- WAV (48kHz/24-bit)
- MP3 (320kbps)
- Stems (when available)
- Custom formats upon request
For Artists
How do I submit my music?
How do I submit my music?
- Create an artist account
- Complete your profile
- Upload your music
- Add metadata and licensing information
How does payment work?
How does payment work?
- Revenue is tracked in real-time
- Payments are processed monthly
- Multiple payment methods available
- Clear revenue reporting
- Territory-specific tracking
What metadata should I include?
What metadata should I include?
- Track title
- Artist name
- Genre(s)
- Instruments
- Mood/emotion tags
- Tempo and key
- PRO information
- ISRC (if available)
Can I update my tracks after submission?
Can I update my tracks after submission?
- Update metadata
- Upload new versions
- Add alternate mixes
- Update licensing preferences
- Manage track availability
Technical Questions
What are the system requirements?
What are the system requirements?
- Chrome (recommended)
- Firefox
- Safari
- Edge
Is my data secure?
Is my data secure?
- SSL encryption
- Secure file transfer
- Regular backups
- Access controls
- Data privacy compliance
Can I integrate with my existing tools?
Can I integrate with my existing tools?
- API access (enterprise)
- CSV export/import
- Metadata batch updates
- Custom workflow solutions
Licensing Questions
What types of licenses do you offer?
What types of licenses do you offer?
- Master Use License
- Synchronization License
- Performance Rights
- Digital Media License
- Custom Licenses
How long does licensing take?
How long does licensing take?
- Regular license: 24-48 hours
- Rush license: Same day
- Custom license: 2-5 business days
- Enterprise license: As specified
What territories are covered?
What territories are covered?
- Worldwide rights
- Regional rights (NA, EU, APAC)
- Country-specific rights
- Custom territory combinations
Do you offer perpetual licenses?
Do you offer perpetual licenses?
- Unlimited time period
- Specified territories
- Defined usage rights
- Optional renewals
Project Management
How do I organize multiple projects?
How do I organize multiple projects?
- Create separate projects
- Organize by production
- Set project status
- Track deadlines
- Manage team access
Can I create custom presentations?
Can I create custom presentations?
- Create branded presentations
- Customize layouts
- Add project details
- Share securely
- Track client feedback
How do I share projects with clients?
How do I share projects with clients?
Rights Management
How do you verify rights?
How do you verify rights?
- Complete ownership verification
- Rights documentation
- Territory clearance
- Usage verification
- Regular audits
What about PRO reporting?
What about PRO reporting?
- Generating cue sheets
- Tracking performances
- Managing registrations
- Processing royalties
- Territory reporting
Enterprise Solutions
What enterprise features are available?
What enterprise features are available?
- Custom licensing terms
- API access
- Dedicated support
- Custom workflows
- Volume pricing
Do you offer custom integration?
Do you offer custom integration?
- API integration
- Custom workflows
- Data migration
- System integration
- Technical support
Support
How do I get help?
How do I get help?
- Email: support@blacktoastmusic.com
- Phone: (555) 123-4567
- Live chat (business hours)
- Help center
- Video tutorials